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The Government regards it as important that ... institutions should review their procedures for handling student complaints ... and intends to review, in two years’ time, whether sufficient progress has been made. para. 9.8 Higher Education for the 21st Century (1998) The imperative to review process is upon the universities, this clear statement by the Government supporting Recommendation 60 of the Dearing Report sets the timescale (whilst still not differentiating between Appeals and complaints).
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