Business excellence in New Zealand: continuous improvement, learning, and change

Lawrence M. Corbett · Linda C. Angell

24 citations0/0 files storedTotal Quality Management & Business Excellence

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

This paper discusses a multiple case study of business excellence in New Zealand organisations. It uses category scoring data from all applicants over the period 1993–2008. It examines the approach, performance, and progress in those organisations that had made multiple applications for the NZ Business Excellence award. The results show that implementation of business excellence involves similar steps and requirements to implementation of quality management. The paper develops a model showing at what levels barriers to scoring progress seemed to occur and how they were overcome.

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1984Case Study Research: Design and Methods 1994Qualitative Data Analysis: An Expanded Sourcebook 1989Building Theories from Case Study Research 2009Building theories from case study research 1991Organizational Learning: The Contributing Processes and the Literatures 1982Out of the Crisis 1988Organizational Learning 1990The Fifth Discipline

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