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Consumer Satisfaction as a Function of Personal Competence/Efficacy · Study

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ArticleConsumer Satisfaction as a Function of Personal Competence/Efficacy

Robert A. Westbrook1980

Article1980

Consumer Satisfaction as a Function of Personal Competence/Efficacy

Robert A. Westbrook

25 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

2025Advances in Consumer Research 1959Motivation reconsidered: The concept of competence.1963Motivation reconsidered: The concept of competence.1960The American Voter. By A. Campbell, P. Converse, W. Miller, and D. Stokes. (New York: John Wiley & Sons, Inc. 1960. Pp. viii, 573. $8.50.)1976Measures of Social Psychological Attitudes.1978Affect, accessibility of material in memory, and behavior: A cognitive loop?1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance 1976Product Performance and Consumer Satisfaction: A New Concept

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1978An Analysis of Shopper Dissatisfaction for Major Household Appliancesarticle · 10 shared references 2002La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modesarticle · 6 shared references 1991The Effect of Salesforce Behavior on Customer Satisfaction: An Interactive Frameworkarticle · 5 shared references 1982Konsumentenzufriedenheit und Beschwerdenbook · 5 shared references 1984A social cognition model of consumer satisfaction/dissatisfaction an experimentarticle · 5 shared references 1989Satisfying Customer Expectations: The Effect on Conflict and Repurchase Intentions in Industrial Marketing Channelsarticle · 5 shared references

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Year1980

Typearticle

Published1980-09-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations25

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf02721937

openalex_workW2008496951

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