Article2009

Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Kamel Rouibah · Hosny Ibrahim Hamdy · Majed Z. Al‐Enezi

118 citations0/0 files storedIndustrial Management & Data Systems

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Technology Adoption and User Behaviour ERP Systems Implementation and Impact Information Systems Theories and Implementation

Abstract

Purpose The purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's satisfaction in an Arabic country. Design/methodology/approach The study develops a research model that links three organizational factors (top management support – TMS, availability of training, and user's involvement) to IS/IT usage and end‐user's satisfaction via the mediation of TAM beliefs (usefulness and ease‐of‐use) by 382 IS users. The model was examined through the LISREL. Findings The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, TMS was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement. Research limitations/implications This study focuses on perceptions of respondents from public organizations who have had high experience with IS/IT. These perceptions are based on a one‐time survey. For better validity, a longitudinal study with additional variables is needed. Practical implications This study is useful for practitioners who want to increase and boost system usage and user's atisfaction in the Arab region. Originality/value This paper highlights the motives of IS/IT usage and user's satisfaction in the Arab world and to educate researchers about how IS/IT is perceived by end‐users in Kuwait.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1992Information Systems Success: The Quest for the Dependent Variable 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation 1995Understanding Information Technology Usage: A Test of Competing Models 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 2002Why do people use information technology? A critical review of the technology acceptance model

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