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An Analysis of the Production Line versus the Case Manager Approach to Information Intensive Services*
15 references·1 citing·33 second hop
An Analysis of the Production Line versus the Case Manager Approach to Information Intensive Services* (1999)An Analysis of the Production Line versus…The Industrialization of Services (2014)The Industrialization of Serv…Simulation modeling and analysis (1999)Simulation modeling and analy…The Reality of Business Reengineering: Pacific Bell's Centrex Provisioning Process (1996)The Reality of Business Reeng…Global Disaggregation of Information-Intensive Services (1995)Global Disaggregation of Info…Process Innovation: Reengineering Work through Information Technology (1994)Process Innovation: Reenginee…Case Management and the Integration of Labor (1994)Case Management and the Integ…The New American Workplace (1993)The New American WorkplaceProcess innovation: reengineering work through information technology (1993)Process innovation: reenginee…Time-based competition: the next battleground in American manufacturing (1991)Time-based competition: the n…The service-driven service company. (1991)The service-driven service co…Zero defections: quality comes to services. (1990)Zero defections: quality come…Agency Theory: An Assessment and Review (1989)Agency Theory: An Assessment …Simulation Modeling and Analysis. (1983)Simulation Modeling and Analy…Separation of Ownership and Control (1983)Separation of Ownership and C…The Output of a Queuing System (1956)The Output of a Queuing SystemAnalysis of the Effect of the Line‐Seru Conversion on the Waiting Time with Batch Arrival (2019)Analysis of the Effect of the…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)STRATEGY IN EMERGING ECONOMIES. (2000)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Agency Problems and the Theory of the Firm (1980)Strategic assets and organizational rent (1993)A Survey of Corporate Governance (1997)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Satisfaction and Word of Mouth (1998)Social Identity and the Service-Profit Chain (2009)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Tools for Inventing Organizations: Toward a Handbook of Organizational Processes (1999)The resource-based view and marketing: The role of market-based assets in gaining competitive advantage (2001)The Fuzzy Front End of New Product Development for Discontinuous Innovations: A Theoretical Model (2004)Finite Queues in Series with Exponential or Erlang Service Times—A Numerical Approach (1967)Approximate Analysis of General Queuing Networks by Decomposition (1979)Make-to-order, make-to-stock, or delay product differentiation? A common framework for modeling and analysis (2004)Testing ecological models: the meaning of validation (1996)Developing Theory Through Simulation Methods (2007)Verification and validation of simulation models (2012)Modeling Good Research Practices—Overview: A Report of the ISPOR-SMDM Modeling Good Research Practices Task Force-1 (2012)Simulation Modeling and Analysis (2016)Work Reorganization in an Era of Restructuring: Trends in Diffusion and Effects on Employee Welfare (2000)High Performance and the Transformation of Work? The Implications of Alternative Work Practices for the Experience and Outcomes of Work (2001)9 Creativity in Organizations (2007)
this work references cited by second hop

References

  • 1983Separation of Ownership and Control19,446 cited
  • 1989Agency Theory: An Assessment and Review13,327 cited
  • 1983Simulation Modeling and Analysis.8,697 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1999Simulation modeling and analysis3,833 cited
  • 1994Process Innovation: Reengineering Work through Information Technology780 cited
  • 1956The Output of a Queuing System696 cited
  • 1991The service-driven service company.452 cited
  • 1993The New American Workplace410 cited
  • 1991Time-based competition: the next battleground in American manufacturing359 cited
  • 1995Global Disaggregation of Information-Intensive Services311 cited
  • 1994Case Management and the Integration of Labor98 cited
  • 1996The Reality of Business Reengineering: Pacific Bell's Centrex Provisioning Process59 cited
  • 2014The Industrialization of Services38 cited

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  • 2019Analysis of the Effect of the Line‐Seru Conversion on the Waiting Time with Batch Arrival

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12 cited