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Relationships between emotional labor, job performance, and turnover · Study

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ArticleRelationships between emotional labor, job performance, and turnover

Robyn E. Goodwin2011

Article2011

Relationships between emotional labor, job performance, and turnover

Robyn E. Goodwin · Markus Groth · Stephen J. Frenkel

258 citations·0/0 files stored·Journal of Vocational Behavior

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Emotional Labor in Professions Job Satisfaction and Organizational Behavior Healthcare Education and Workforce Issues

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 258 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2001Job Burnout 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models 1969The Handbook of Social Psychology 1998The Emerging Field of Emotion Regulation: An Integrative Review 1984The Managed Heart: Commercialization of Human Feeling 2008Handbook of Personality: Theory and Research 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods

Cited by

2017Emotional labor, teacher burnout, and turnover intention in high-school physical education teaching 2015Emotional labor threatens decent work: A proposal to eradicate emotional display rules 2020Emotion Display Rules, Emotion Regulation, and Teacher Burnout 2014A meta‐analytic review of the relationship between emotional dissonance and emotional exhaustion 2017Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers 2022Servant leadership to support wellbeing in higher education teaching 2021How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective 2022Occupational stress for employee turnover intention: mediation effect of service climate and emotion regulation

Details

Year2011

Typearticle

Published2011-03-05

VenueJournal of Vocational Behavior

ISSN-L0001-8791

Languageen

Citations258

Files0 public / 0

ShelfEmotional Labor in Professions

Identifiers

doi10.1016/j.jvb.2011.03.001

openalex_workW2009677365

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