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The Role of Service Quality in Influencing Brand Attachments at Winery Visitor Centers

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References

2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
1997Customers' motivations for maintaining relationships with service providers1,604 cited
2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
2001Service Quality at the Cellar Door: A Comparison Between Regions49 cited

Cited by

2021Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions: a serial mediation model44 cited
2023Brand Experience on Brand Attachment: The Role of Interpersonal Interaction, Feedback, and Advocacy39 cited
2014Linking Service Quality at the Cellar Door with Brand Equity Building38 cited
2011Assessing service quality at wineries and cellar doors through service mapping38 cited
2016The moderating role of attachment styles in emotional bonding with service providers35 cited
2018The impact of service quality and customer satisfaction on consumer spending in wineries31 cited
2019Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model25 cited
2012Wine Tourism and Visitors' Perceptions: A Structural Equation Modelling Approach23 cited
2008A model and exploratory study for promoting professional sales in winery visitor centers

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17 cited

2024Delineating wine tourism experiences in Ningxia, China: a supply–demand perspective16 cited

2020Exploring Winery Visitors in the Emerging Wine Regions of the North Central United States11 cited

2010Investigating the effects of consumer experience tourism on brand equity and market outcomes : an application in the wine industry9 cited

2023Measuring winery tourism experience: a holistic scale development study7 cited

2023Applying means-end to hospitality hosts: a study of winery tasting rooms4 cited

2024Zooming in small family wineries: exploring service quality, loyalty and the moderating role of wine involvement3 cited

2014Wine tourists’ expectations of New Zealand wineries and their motivations for visiting the West Auckland region1 cited