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• 2016Analysis of satisfiers and dissatisfiers in online hotel reviews on social media177 cited
• 2009Critical Success Factors and Customer Expectation in Budget Hotel Segment — A Case Study of China70 cited
• 1998Expectations for hotel service quality: Do they differ from culture to culture?61 cited
• 2004Service quality and its effect on customer satisfaction and customer behavioral intentions: hotel and ryokan guests in Japan61 cited
• 2013Measuring Hotel Guest Satisfaction by Using an Online Quality Management System51 cited
• 2011Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV42 cited
• 2015Understanding Customer Satisfaction With Budget Hotels Through Online Comments: Evidence From Home Inns in China42 cited
• 2016Emotions, price and quality expectations in hotel services41 cited
• 2023Exploring changes in guest preferences for Airbnb accommodation with different levels of sharing and prices: Using structural topic model40 cited
• 2024Effects of environmental sustainability practice in the economy hotel to Gen Zer’s purchase decision: Behavior economy approach using choice based conjoint analysis37 cited
• 2017Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel36 cited
• 2011An examination of brand loyalty in the Indonesian hotel industry36 cited