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An expert support system for service quality improvement
8 references·0 citing·24 second hop
An expert support system for service quality improvement (1994)An expert support system for service qual…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Delivering Quality Service (1990)Delivering Quality ServiceExpert Systems for Business (1988)Expert Systems for BusinessExpert systems: the next challenge for managers (1986)Expert systems: the next chal…Decision Support Systems: Putting Theory into Practice (1986)Decision Support Systems: Put…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Out of the Crisis (1982)Out of the CrisisRichard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. (1964)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Task-Technology Fit and Individual Performance (1995)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Conceptual Model of Service Quality (1988)A Transaction Cost Analysis Model of Channel Integration in International Markets (1990)Relationship Marketing and Distribution Channels (1995)Planning Support Systems: A New Perspective on Computer-Aided Planning (1997)Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing (2002)Modelling global risk factors affecting construction cost performance (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Ensuring creative approaches in information system design (1990)Thinking about the future: A cognitive perspective (1993)Modeling global market entry decision by fuzzy logic with an application to country risk assessment (1995)
this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 1990Delivering Quality Service1,326 cited
  • 1986Decision Support Systems: Putting Theory into Practice400 cited
  • 1986Expert systems: the next challenge for managers289 cited
  • 1988Expert Systems for Business92 cited

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