References

• 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
• 1983The Qualitative Research Interview1,210 cited
• 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
• 1983Japanese manufacturing techniques782 cited
• 2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
• 1999Work Organization, Technology, and Performance in Customer Service and Sales380 cited
• 1998Beyond bureaucracy? Work organization in call centres331 cited
• 2005‘India calling to the far away towns’322 cited
• 1988The Electronic Sweatshop: How Computers Are Transforming the Office of the Future into the Factory of the Past219 cited
• 2004Human resource management in the Indian public and private sectors: an empirical comparison204 cited
• 1997Evaluating levels of strategic integration and devolvement of human resource management in India203 cited
• 2006The dynamics of HRM systems in Indian BPO firms180 cited
• 2006HRM systems of Indian call centres: an exploratory study172 cited
• 2000Comparative performance appraisal practices and management values among foreign and domestic firms in India119 cited
• 2006From business process outsourcing (BPO) to knowledge process outsourcing (KPO): Some issues