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A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context
16 references·12 citing·31 second hop
A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context (2012)A comparative study of crisis communicati…Public relations as relationship management. A relational approach to the study and practice of public relations (2016)Public relations as relations…The Handbook of Crisis Communication (2010)The Handbook of Crisis Commun…Parameters for Crisis Communication (2010)Parameters for Crisis Communi…Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Rethinking individualism and …Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Information and Compassion in Crisis Responses: A Test of Their Effects (1999)Information and Compassion in…Communicating Effectively with the Chinese (1998)Communicating Effectively wit…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…Image repair discourse and crisis communication (1997)Image repair discourse and cr…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Choosing the Right Words (1995)Choosing the Right WordsLegitimation endeavors: Impression management strategies used by an organization in crisis (1994)Legitimation endeavors: Impre…Communicating through Crisis (1994)Communicating through CrisisCulture and interpersonal communication (1989)Culture and interpersonal com…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…Crisis Management Experience from Social Media: Public Response to the Safety Crisis of Imported Aquatic Products in China during the Pandemic (2023)Crisis Management Experience …A public health crisis in the university: Impact of crisis response strategies on universities’ transparency and post-crisis relationships during COVID 19 pandemic (2023)A public health crisis in the…Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation (2022)Putting empathic feelings int…Evolution of media frames about e-cigarettes from 2004 to 2019: a content analysis of newspapers in China (2021)Evolution of media frames abo…Consumer Confusion and Green Consumption Intentions from the Perspective of Food-Related Lifestyles on Organic Infant Milk Formulas (2021)Consumer Confusion and Green …Communication‐mediated psychological mechanisms of Chinese publics’ post‐crisis corporate associations and government associations (2019)Communication‐mediated psycho…Cultures of Crisis Response: Chinese Public Relations Practices in Context (2018)Cultures of Crisis Response: …The indigenization of crisis response strategies in the context of China (2017)The indigenization of crisis …The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India (2017)The Importance of “Consumer T…Revisiting a Social Constructionist Approach to Crisis Communication– Investigating Contemporary Crises in China (2017)Revisiting a Social Construct…Organizational Crisis and the News Media (2016)Organizational Crisis and the…East meets West: a new contextual perspective for crisis communication theory (2016)East meets West: a new contex…Advances in Consumer Research (1992)Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)The Rhetorical Situation (1968)Unpacking the halo effect: reputation and crisis management (2006)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)The CES-D Scale (1977)The Satisfaction With Life Scale (1985)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Modernization, cultural change, and democracy the human development sequence (2005)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Reputation: realizing value from the corporate image (1996)Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)An attributional analysis of reactions to stigmas. (1988)A First Look at Communication Theory (1994)Case Study Research: Design and Methods (1984)Qualitative research and case study applications in education (1998)Case Study Research (2004)Emotions Matter in Crisis (2011)Examining the Role of Social Media in Effective Crisis Management (2011)The value of communication during a crisis: Insights from strategic communication research (2014)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)The Influence of Cultural Individualism-Collectivism, Self Construals, and Individual Values on Communication Styles Across Cultures (1996)Facework competence in intercultural conflict: an updated face-negotiation theory (1998)Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)
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References

  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 2002Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses.5,751 cited
  • 1997Image repair discourse and crisis communication1,401 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 1989Culture and interpersonal communication1,074 cited
  • 1995Choosing the Right Words802 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 2010The Handbook of Crisis Communication676 cited
  • 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
  • 2010Parameters for Crisis Communication452 cited
  • 2016Public relations as relationship management. A relational approach to the study and practice of public relations436 cited
  • 1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
  • 1994Communicating through Crisis392 cited
  • 1998Communicating Effectively with the Chinese

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372 cited
  • 1999Information and Compassion in Crisis Responses: A Test of Their Effects336 cited
  • Cited by

    • 2017Revisiting a Social Constructionist Approach to Crisis Communication– Investigating Contemporary Crises in China27 cited
    • 2021Consumer Confusion and Green Consumption Intentions from the Perspective of Food-Related Lifestyles on Organic Infant Milk Formulas25 cited
    • 2022Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation21 cited
    • 2017The indigenization of crisis response strategies in the context of China18 cited
    • 2023A public health crisis in the university: Impact of crisis response strategies on universities’ transparency and post-crisis relationships during COVID 19 pandemic16 cited
    • 2018Cultures of Crisis Response: Chinese Public Relations Practices in Context14 cited
    • 2019Communication‐mediated psychological mechanisms of Chinese publics’ post‐crisis corporate associations and government associations14 cited
    • 2023Crisis Management Experience from Social Media: Public Response to the Safety Crisis of Imported Aquatic Products in China during the Pandemic13 cited
    • 2016Organizational Crisis and the News Media13 cited
    • 2017The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India12 cited
    • 2016East meets West: a new contextual perspective for crisis communication theory12 cited
    • 2021Evolution of media frames about e-cigarettes from 2004 to 2019: a content analysis of newspapers in China11 cited