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Customer Learning Processes, Strategy Selection, and Performance in Business‐to‐Business Service Firms*
16 references·16 citing·29 second hopsampled
Customer Learning Processes, Strategy Selection, and Performance in Business‐to‐Business Service Firms* (2004)Customer Learning Processes, Strategy Sel…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Innovation, Market Orientatio…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Testing Structural Equation Models. (1995)Testing Structural Equation M…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Testing Structural Equation Models. (1994)Testing Structural Equation M…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural Equations with Latent Variables (1989)Structural Equations with Lat…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Role of enterprise information system management in enhancing firms competitive performance towards achieving SDGs during and after COVID-19 pandemic (2021)Role of enterprise informatio…Organizational Learning (2017)Organizational LearningThe Role of Customer Relationship Management in the Global Business Environments (2015)The Role of Customer Relation…Assessing the influence of customer relationship management (CRM) dimensions on organization performance (2013)Assessing the influence of cu…An integrated service recovery system (ISRS) (2013)An integrated service recover…Organizational learning, innovation, and performance in KIBS (2012)Organizational learning, inno…Does customer information usage improve a firm's performance in business-to-business markets? (2012)Does customer information usa…Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance (2012)Customer Relationship Managem…Using the Taguchi method for effective market segmentation (2011)Using the Taguchi method for …Customer information utilization in business-to-business markets: Muddling through process? (2011)Customer information utilizat…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…An Empirical Examination of the Structural Dimensions of the Service Recovery System* (2009)An Empirical Examination of t…Mediated Effects of Customer Orientation on Customer Relationship Management Performance (2008)Mediated Effects of Customer …Interactive strategy formation: Organizational and entrepreneurial factors related to effective customer information systems practices in B2B firms (2007)Interactive strategy formatio…Delineating the “Ease of Doing Business” Construct within the Supplier–Customer Interface (2007)Delineating the “Ease of Doin…Determinants of Performance in Customer Relationship Management — Assessing the Technology Usage-Performance Link (2006)Determinants of Performance i…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination3,968 cited

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  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • Cited by

    • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
    • 2012Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance86 cited
    • 2009An Empirical Examination of the Structural Dimensions of the Service Recovery System*77 cited
    • 2012Organizational learning, innovation, and performance in KIBS76 cited
    • 2013Assessing the influence of customer relationship management (CRM) dimensions on organization performance72 cited
    • 2013An integrated service recovery system (ISRS)51 cited
    • 2007Delineating the “Ease of Doing Business” Construct within the Supplier–Customer Interface46 cited
    • 2011Using the Taguchi method for effective market segmentation43 cited
    • 2017Organizational Learning43 cited
    • 2011Customer information utilization in business-to-business markets: Muddling through process?41 cited
    • 2008Mediated Effects of Customer Orientation on Customer Relationship Management Performance40 cited
    • 2006Determinants of Performance in Customer Relationship Management — Assessing the Technology Usage-Performance Link39 cited
    • 2007Interactive strategy formation: Organizational and entrepreneurial factors related to effective customer information systems practices in B2B firms38 cited
    • 2012Does customer information usage improve a firm's performance in business-to-business markets?32 cited
    • 2015The Role of Customer Relationship Management in the Global Business Environments29 cited
    • 2021Role of enterprise information system management in enhancing firms competitive performance towards achieving SDGs during and after COVID-19 pandemic28 cited