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Bridging the gap between conversation analysis and ESP – an applied study of the opening sequences of NS and NNS service telephone calls

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References

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2008

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The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion

47 cited

2009Politeness strategies in question formulation in a UK telephone advisory service38 cited

2015Teaching and Learning English in Thailand and the Integration of Conversation Analysis (CA) into the Classroom37 cited

2011Needs-based course design: The impact of general English knowledge on the effectiveness of an ESP teaching intervention30 cited

2018Transitions with “Okay”23 cited

2018L1/L2 alternation practices in students’ task planning19 cited

2014International medical graduate doctor to doctor telephone communication: A genre perspective16 cited

2018Language alternation in peer interaction in content and language integrated learning (CLIL)7 cited

2018What is it in Swedish?4 cited