Demand Responsive Services: Towards an Analytical Framework for Administrative Practice in Indigenous Settlements

Abstract

Demand responsiveness is an established principle in the efficient operation of markets. The principle has been applied to government services in international development overseas, and mainstream government service delivery in Australia, but only recently to Indigenous settlements. Shifting the balance in services from supply to demand is seen to have the potential to improve access, outcomes, and sustainability of services. In Indigenous settlements, an important relationship between demand and supply of services does exist, but a deeper analysis is necessary beyond the economic model to account for the complex sociopolitical geographies involved. Further research is required to develop a framework to explain the interactions that occur in practice, to determine the conditions which permit productive relationships to develop between consumers and service providers. The article presents an analytical framework through which to proceed, structured around five proposed research questions.

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