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An Importance–Performance Analysis of Low Cost Carriers in Asia
16 references·0 citing·44 second hop
An Importance–Performance Analysis of Low Cost Carriers in Asia (2012)An Importance–Performance Analysis of Low…Measuring Service Quality For Strategic Planning And Analysis In Service Firms (2011)Measuring Service Quality For…Modelling airport and airline choice behaviour with the use of stated preference survey data (2006)Modelling airport and airline…Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines (2005)Passengers’ perceptions of lo…Tourism destination competitiveness: a quantitative approach (2004)Tourism destination competiti…Passenger expectations and airline services: a Hong Kong based study (2003)Passenger expectations and ai…Airports’ perspectives on the growth of low-cost airlines and the remodeling of the airport–airline relationship (2003)Airports’ perspectives on the…A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…Travel Safety, Terrorism and the Media: The Significance of the Issue-Attention Cycle (2002)Travel Safety, Terrorism and …Traffic distribution in low-cost and full-service carrier networks in the US air transportation market (2001)Traffic distribution in low-c…Marketing low-cost airline services to business travellers (2001)Marketing low-cost airline se…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort (1998)Measuring Service Quality at …Performance-Importance Analysis of Escorted Tour Evaluations (1996)Performance-Importance Analys…International management (1995)International managementAir carrier demand (1995)Air carrier demandImportance-Performance Analysis (1977)Importance-Performance Analys…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)A critical evaluation of importance–performance analysis (2012)Importance-performance analysis: A valid management tool? 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References

  • 1977Importance-Performance Analysis4,319 cited
  • 2004Tourism destination competitiveness: a quantitative approach933 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2003Passenger expectations and airline services: a Hong Kong based study442 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis430 cited
  • 2005Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines418 cited
  • 2006Modelling airport and airline choice behaviour with the use of stated preference survey data230 cited
  • 1998Measuring Service Quality at Tourist Destinations: An Application of Importance-Performance Analysis to an Alpine Ski Resort214 cited
  • 2002Travel Safety, Terrorism and the Media: The Significance of the Issue-Attention Cycle181 cited
  • 1995International management165 cited
  • 2003Airports’ perspectives on the growth of low-cost airlines and the remodeling of the airport–airline relationship155 cited
  • 2001Traffic distribution in low-cost and full-service carrier networks in the US air transportation market146 cited
  • 1996Performance-Importance Analysis of Escorted Tour Evaluations145 cited
  • 2011Measuring Service Quality For Strategic Planning And Analysis In Service Firms

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142 cited
  • 2001Marketing low-cost airline services to business travellers137 cited
  • 1995Air carrier demand124 cited
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