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Customers’ zone of tolerance for retail stores · Study

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ArticleCustomers’ zone of tolerance for retail stores

Halil Nadi̇ri̇2011

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Articlegreen2011

Customers’ zone of tolerance for retail stores

Halil Nadi̇ri̇

22 citations·0/0 files stored·Service Business

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Retail Behavior Studies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1992Measuring Service Quality: A Reexamination and Extension 1984A Service Quality Model and its Marketing Implications 1990Zero defections: quality comes to services.1991Refinement and reassessment of the SERVQUAL scale.1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

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Year2011

Typearticle

Published2011-04-12

VenueService Business

ISSN-L1862-8508

Languageen

Citations22

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11628-011-0105-y

openalex_workW2010923358

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