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CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns
16 references·16 citing·40 second hopsampled
CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns (2012)CRM strategies for a small-sized online s…Customer churn prediction by hybrid neural networks (2009)Customer churn prediction by …Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty (2009)Cluster analysis using data m…Classifying the segmentation of customer value via RFM model and RS theory (2008)Classifying the segmentation …Data mining to improve personnel selection and enhance human capital: A case study in high-technology industry (2006)Data mining to improve person…Customer segmentation and strategy development based on customer lifetime value: A case study (2005)Customer segmentation and str…Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers (2003)Bayesian network classifiers …An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…Customer Relationship Management: Emerging Practice, Process, and Discipline (2002)Customer Relationship Managem…Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Accelerating Customer Relatio…Artificial neural networks in bankruptcy prediction: General framework and cross-validation analysis (1999)Artificial neural networks in…Competitive advantages in virtual markets ‐ perspectives of “information‐based marketing” in cyberspace (1998)Competitive advantages in vir…Effectiveness of neural network types for prediction of business failure (1995)Effectiveness of neural netwo…Strategic database marketing (1994)Strategic database marketingForecasting with neural networks (1993)Forecasting with neural netwo…Neural Networks: A New Tool for Predicting Thrift Failures* (1992)Neural Networks: A New Tool f…Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Managerial Applications of Ne…Customer Segmentation Using Machine Learning Model: An Application of RFM Analysis (2023)Customer Segmentation Using M…Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis (2022)Evolution of customer relatio…Omnichannel Shopping Experiences for Fast Fashion and Luxury Brands (2021)Omnichannel Shopping Experien…Using a data-driven marketing strategy on customer relationship management: an empirical case of urban coffee shops in Taiwan (2020)Using a data-driven marketing…A Framework for Analytical CRM Assessments Challenges and Recommendations (2019)A Framework for Analytical CR…Establishing high value markets for data-driven customer relationship management systems (2018)Establishing high value marke…Data mining approach to professional education market segmentation: a case study (2018)Data mining approach to profe…Web atmospherics as drivers of shopping centres’ customer loyalty (2017)Web atmospherics as drivers o…Evaluating discounts as a dimension of customer behavior analysis (2017)Evaluating discounts as a dim…A novel model for product bundling and direct marketing in e-commerce based on market segmentation (2017)A novel model for product bun…Using data mining and neural networks techniques to propose a new hybrid customer behaviour analysis and credit scoring model in banking services based on a developed RFM analysis method (2016)Using data mining and neural …Discovering customer value for marketing systems: an empirical case study (2016)Discovering customer value fo…Customer lifetime value determination based on RFM model (2016)Customer lifetime value deter…The influence of reviewer engagement characteristics on online review helpfulness: A text regression model (2014)The influence of reviewer eng…Customer value assessment of pharmaceutical marketing in Taiwan (2013)Customer value assessment of …A Survey on Churn Prediction Techniques in Communication Sector (2013)A Survey on Churn Prediction …FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY (1968)The Predictive Sample Reuse Method with Applications (1975)International Business Cycles and the ERM: Is There a European Business Cycle? (1997)How effective are neural networks at forecasting and prediction? A review and evaluation (1998)A comparative survey of artificial intelligence applications in finance: artificial neural networks, expert system and hybrid intelligent systems (2010)Limited-dependent and qualitative variables in econometrics (1983)Ensemble boosted trees with synthetic features generation in application to bankruptcy prediction (2016)Financial Ratios As Predictors of Failure (1966)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Bankruptcy prediction for credit risk using neural networks: A survey and new results (2001)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review (2020)Data preparation for data mining (1999)Knowledge management and data mining for marketing (2001)Knowledge management technologies and applications—literature review from 1995 to 2002 (2003)A new TOPSIS-based multi-criteria approach to personnel selection (2009)Employees recruitment: A prescriptive analytics approach via machine learning and mathematical programming (2020)A review of machine learning applications in human resource management (2021)E-Business 2.0: Roadmap for Success (2000)Marketing management: analysis. planning. implementation and control (2000)Estimating customer lifetime value based on RFM analysis of customer purchase behavior: Case study (2011)Service innovation and customer satisfaction: the role of customer value creation (2017)Customer lifetime valuation to support marketing decision making (1997)Customer lifetime value: Marketing models and applications (1998)Customer lifetime value research in marketing: A review and future directions (2002)Computer assisted customer churn management: State-of-the-art and future trends (2005)Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Developing Buyer-Seller Relationships (1987)The balanced scorecard : measures that drive performance (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Trust‐based commitment: multidimensional consumer‐brand relationships (2005)Customer relationship management: Finding value drivers (2006)Customer relationship management research (1992‐2002) (2005)Customer Relationship Management: from Strategy to Implementation (2006)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Privacy Concerns and Consumer Willingness to Provide Personal Information (2000)Integrating AHP and data mining for product recommendation based on customer lifetime value (2004)Knowledge discovery on RFM model using Bernoulli sequence (2008)Forecasting with artificial neural networks: (1998)Neural network credit scoring models (2000)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992Managerial Applications of Neural Networks: The Case of Bank Failure Predictions1,121 cited
  • 2002Customer Relationship Management: Emerging Practice, Process, and Discipline682 cited
  • 1999Artificial neural networks in bankruptcy prediction: General framework and cross-validation analysis677 cited
  • 1992Neural Networks: A New Tool for Predicting Thrift Failures*533 cited
  • 2006Data mining to improve personnel selection and enhance human capital: A case study in high-technology industry458 cited
  • 2000Accelerating Customer Relationships: Using Crm and Relationship Technologies434 cited
  • 1993Forecasting with neural networks432 cited
  • 2008Classifying the segmentation of customer value via RFM model and RS theory426 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • 1994Strategic database marketing364 cited
  • 2005Customer segmentation and strategy development based on customer lifetime value: A case study338 cited
  • 2009Customer churn prediction by hybrid neural networks321 cited
  • 2009Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty227 cited
  • 1995Effectiveness of neural network types for prediction of business failure202 cited

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  • 1998Competitive advantages in virtual markets ‐ perspectives of “information‐based marketing” in cyberspace161 cited
  • 2003Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers161 cited
  • Cited by

    • 2014The influence of reviewer engagement characteristics on online review helpfulness: A text regression model240 cited
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    • 2017A novel model for product bundling and direct marketing in e-commerce based on market segmentation48 cited
    • 2016Using data mining and neural networks techniques to propose a new hybrid customer behaviour analysis and credit scoring model in banking services based on a developed RFM analysis method35 cited
    • 2018Establishing high value markets for data-driven customer relationship management systems34 cited
    • 2013A Survey on Churn Prediction Techniques in Communication Sector33 cited
    • 2023Customer Segmentation Using Machine Learning Model: An Application of RFM Analysis30 cited
    • 2017Web atmospherics as drivers of shopping centres’ customer loyalty30 cited
    • 2016Discovering customer value for marketing systems: an empirical case study22 cited
    • 2021Omnichannel Shopping Experiences for Fast Fashion and Luxury Brands21 cited
    • 2019A Framework for Analytical CRM Assessments Challenges and Recommendations18 cited
    • 2018Data mining approach to professional education market segmentation: a case study17 cited
    • 2020Using a data-driven marketing strategy on customer relationship management: an empirical case of urban coffee shops in Taiwan16 cited
    • 2022Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis16 cited
    • 2017Evaluating discounts as a dimension of customer behavior analysis16 cited
    • 2013Customer value assessment of pharmaceutical marketing in Taiwan15 cited