Trust Issues in Disaster Communications

Yuko Murayama · Yoshia Saito · Dai Nishioka

14 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Public Relations and Crisis Communication Disaster Management and Resilience Earthquake and Disaster Impact Studies

Abstract

The Great East Japan Earthquake on March 11th, 2011 caused severe damage to the northern coast of the main island in Japan. Since then we have been working to help out the affected area in terms of IT support such as internetworking and providing PCs. Through our support activities we came across an interesting issue concerning collaboration with people from heterogeneous backgrounds. We call this problem disaster communications in this paper. We found that trust plays an important role in such communications. In this paper we report our experiences during our support activities and our findings.

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References

1985Trust as a Social Reality 1981Attitudes and Persuasion: Classic and Contemporary Approaches 1993Perceived Risk, Trust, and Democracy 2001Exploratory Research in the Social Sciences 2000Can We Trust Trust 2005Crisis and Emergency Risk Communication as an Integrative Model 1960The Effect of Motivational Orientation upon Trust and Suspicion 1986Improving Risk Communication

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2014Issues in Disaster Communications

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