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First in Line Waiting Times as a Tool for Analysing Queueing Systems
14 references·2 citing·34 second hop
First in Line Waiting Times as a Tool for Analysing Queueing Systems (2012)First in Line Waiting Times as a Tool for…Queues with waiting time dependent service (2011)Queues with waiting time depe…Engineering Solution of a Basic Call-Center Model (2005)Engineering Solution of a Bas…Approximation and analysis of a call center with flexible and specialized servers (2004)Approximation and analysis of…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…A simple proof of the optimality of a threshold policy in a two-server queueing system (1995)A simple proof of the optimal…The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers (1993)The Bilingual Server System: …The slow server problem (1985)The slow server problemOptimal control of a queueing system with two heterogeneous servers (1984)Optimal control of a queueing…Fundamentals of Queueing Theory. (1977)Fundamentals of Queueing Theo…Single-Server Queues with Service Time Dependent on Waiting Time (1973)Single-Server Queues with Ser…Queues with Dynamic Priority Discipline (1961)Queues with Dynamic Priority …Some problems in queueing with dynamic priorities (1960)Some problems in queueing wit…Priority Assignment in Waiting Line Problems (1954)Priority Assignment in Waitin…The Life and Works of A. K. Erlang. (1951)The Life and Works of A. K. E…A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments (2017)A Uniformization Approach for…OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS (2015)OPTIMIZATION OF OVERFLOW POLI…A note on “Optimal control of a queuing system with two heterogeneous servers” (1984)Monotone Control of Queueing Systems with Heterogeneous Servers (2001)Applications of Markov Decision Processes in Communication Networks (2002)Thompson Sampling for Learning Parameterized Markov Decision Processes (2014)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Applying a New Device in the Optimization of Exponential Queuing Systems (1975)A survey of Markov decision models for control of networks of queues (1993)Performance bounds for queueing networks and scheduling policies (1994)Queueing theory in manufacturing: A survey (1999)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Statistical Analysis of a Telephone Call Center (2005)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Technical Note—A Last Word on L = λW (1974)The Private and Social Value of Information and the Reward to Inventive Activity (1978)Boundary Value Problems in Queueing System Analysis (1983)The slow server problem: a queue with stalling (1985)Operations management and reengineering (1998)Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers (2011)On the distribution of queueing times (1953)Insensitivity of blocking probabilities in a circuit-switching network (1984)Load effect on service times (2018)A Queueing Model of Many-Instrument Visual Sampling (1966)Analysis of the Earliest Due Date Scheduling Rule in Queueing Systems (1977)Optimal queueing discipline for real-time traffic at ATM switching nodes (1990)The Queue M/G/1 with the Shortest Remaining Processing Time Discipline (1966)The origin of bursts and heavy tails in human dynamics (2005)Modeling bursts and heavy tails in human dynamics (2006)Input Versus Output Queueing on a Space-Division Packet Switch (1987)Queueing analysis: A foundation of performance evaluation (1995)
this work references cited by second hop

References

  • 1977Fundamentals of Queueing Theory.2,930 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1954Priority Assignment in Waiting Line Problems417 cited
  • 1984Optimal control of a queueing system with two heterogeneous servers307 cited
  • 2005Engineering Solution of a Basic Call-Center Model170 cited
  • 1951The Life and Works of A. K. Erlang.120 cited
  • 1995A simple proof of the optimality of a threshold policy in a two-server queueing system72 cited
  • 1960Some problems in queueing with dynamic priorities59 cited
  • 1961Queues with Dynamic Priority Discipline56 cited
  • 1985The slow server problem50 cited
  • 1973Single-Server Queues with Service Time Dependent on Waiting Time38 cited
  • 2004Approximation and analysis of a call center with flexible and specialized servers33 cited
  • 1993The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers31 cited
  • 2011Queues with waiting time dependent service24 cited

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  • 2017A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments17 cited

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  • 2015OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS15 cited