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INSIGHTS ON SERVICE SYSTEM DESIGN FROM A NORMAL APPROXIMATION TO ERLANG'S DELAY FORMULA
12 references·10 citing·33 second hop
INSIGHTS ON SERVICE SYSTEM DESIGN FROM A NORMAL APPROXIMATION TO ERLANG'S DELAY FORMULA (1998)INSIGHTS ON SERVICE SYSTEM DESIGN FROM A …Server Staffing to Meet Time-Varying Demand (1996)Server Staffing to Meet Time-…Understanding the Efficiency of Multi-Server Service Systems (1992)Understanding the Efficiency …The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals (1991)The Pointwise Stationary Appr…Some Effects of Nonstationarity on Multiserver Markovian Queueing Systems (1991)Some Effects of Nonstationari…Introduction to Queueing Theory (1982)Introduction to Queueing Theo…Applications of Queueing Theory (1982)Applications of Queueing Theo…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars (1975)A Queuing-Linear Programming …The Operator-Scheduling Problem: A Network-Flow Approach (1974)The Operator-Scheduling Probl…Urban Police Patrol Analysis (1972)Urban Police Patrol AnalysisAir-Terminal Queues under Time-Dependent Conditions (1972)Air-Terminal Queues under Tim…Traffic Delays at Toll Booths (1954)Traffic Delays at Toll BoothsQueues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies (2016)Queues with Time-Varying Arri…Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty (2016)Mixed-Integer Rounding Enhanc…Resource Pooling and Cost Allocation Among Independent Service Providers (2015)Resource Pooling and Cost All…Competition and market segmentation of the call center service supply chain (2015)Competition and market segmen…An integrated model for site selection and space determination of warehouses (2014)An integrated model for site …Workforce planning and deployment for a hospital reservation call center with abandonment cost and multiple tasks (2013)Workforce planning and deploy…The call for equity: simulation optimization models to minimize the range of waiting times (2012)The call for equity: simulati…A MARKET UTILITY‐BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES (2003)A MARKET UTILITY‐BASED MODEL …Call centre capacity management (2000)Call centre capacity manageme…Call Centers in Financial Services: Strategies, Technologies, and Operations (2000)Call Centers in Financial Ser…Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Designing a Call Center with Impatient Customers (2002)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Multiple channel queues in heavy traffic. I (1970)Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Exponential Approximations for Tail Probabilities in Queues, I: Waiting Times (1995)Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method (2006)Stochastic Modeling and the Theory of Queues (1989)APPROXIMATIONS FOR THE GI/G/m QUEUE (1993)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Observing Stochastic Processes, and Approximate Transform Inversion (1966)Theory, Volume 1, Queueing Systems (1975)Applications of Queueing Theory (1985)The Physics of the Mt/G/∞ Queue (1993)Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Police Organization in the Twentieth Century (1992)Crime Scene and Distance Correlates of Serial Rape (1998)Improving Emergency Responsiveness with Management Science (2004)An Empirical Investigation of the Transient Behavior of Stationary Queueing Systems (1983)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Cyclic Scheduling via Integer Programs with Circular Ones (1980)Optimal Shift Scheduling with Multiple Break Windows (1996)Staff scheduling at the United States Postal Service (2003)On the Interface Between Operations and Human Resources Management (2003)Personnel scheduling: A literature review (2012)Networks of infinite-server queues with nonstationary Poisson input (1993)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)A Review of Public Transport Economics (2020)Queueing-blocking system with two arrival streams and guard channels (1988)Peer-to-Peer Product Sharing: Implications for Ownership, Usage and Social Welfare in the Sharing Economy (2015)
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References

  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 1982Introduction to Queueing Theory521 cited
  • 1982Applications of Queueing Theory298 cited
  • 1954Traffic Delays at Toll Booths261 cited
  • 1991The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals257 cited
  • 1996Server Staffing to Meet Time-Varying Demand226 cited
  • 1972Urban Police Patrol Analysis181 cited
  • 1992Understanding the Efficiency of Multi-Server Service Systems180 cited
  • 1974The Operator-Scheduling Problem: A Network-Flow Approach164 cited
  • 1972Air-Terminal Queues under Time-Dependent Conditions154 cited
  • 1991Some Effects of Nonstationarity on Multiserver Markovian Queueing Systems131 cited
  • 1975A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars129 cited

Cited by

  • 2015Resource Pooling and Cost Allocation Among Independent Service Providers74 cited
  • 2016Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty66 cited
  • 2012The call for equity: simulation optimization models to minimize the range of waiting times

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55 cited
  • 2016Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies47 cited
  • 2003A MARKET UTILITY‐BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES42 cited
  • 2000Call centre capacity management37 cited
  • 2000Call Centers in Financial Services: Strategies, Technologies, and Operations32 cited
  • 2014An integrated model for site selection and space determination of warehouses32 cited
  • 2015Competition and market segmentation of the call center service supply chain27 cited
  • 2013Workforce planning and deployment for a hospital reservation call center with abandonment cost and multiple tasks23 cited