World‐class quality

James Houghton

67 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

The aim of quality is meeting your customer's requirements. With its six point strategy, however, Corning is aiming to go beyond that and ‘delight’ its customers.

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2004A methodological comparison of three strategies for quality improvement 2007An Overview of the Shainin System™ for Quality Improvement 2010Statistical Thinking and Knowledge Management for Quality-Driven Design and Manufacturing in Pharmaceuticals 1995Measuring the success of a TQM programme 1998Schools of Thought in and against Total Quality 2000Steps and strategies in process improvement 1999Evaluating Process Capability During the Design of Manufacturing Systems 2019A framework for System Excellence assessment of production systems, based on lean thinking, business excellence, and factory physics

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