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Quality counts in services, too · Study

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ArticleQuality counts in services, too

Leonard L. Berry1985

Article1985

Quality counts in services, too

Leonard L. Berry · Valarie A. Zeithaml · A. Parasuraman

580 citations·0/0 files stored·Business Horizons

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Management Systems and Quality Improvement Service and Product Innovation

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 580 citations exist upstream.

References

1983Classifying Services to Gain Strategic Marketing Insights 1984Strategic Management and Marketing in the Service Sector 1983Emerging perspectives on services marketing

Cited by

2002The relationships among quality, value, satisfaction and behavioral intention in health care provider choice 2004Online service quality dimensions and their relationships with satisfaction 2000Student perceptions of service quality in a UK university business and management faculty 2001Behavioural responses to customer satisfaction: an empirical study 1990Defining and Measuring the Quality of Customer Service 2008Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay 2018Experience-involvement, memorability and authenticity: The service provider's effect on tourist experience 1993Service Quality Measurement

Details

Year1985

Typearticle

Published1985-05-01

VenueBusiness Horizons

ISSN-L0007-6813

Languageen

Citations580

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/0007-6813(85)90008-4

openalex_workW2011854045

Links

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