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Service quality and human resource practices: a theme park case study

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1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited

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2010Empowerment in hospitality organizations: Customer orientation and organizational support111 cited
2014Employment characteristics and retention predictors among hourly employees in large US theme parks and attractions63 cited
2012Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences59 cited
2006A Highlight of Tourism and Hospitality Education Issues in Taiwan5 cited

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