Telephone reporting in the consultant–generalist relationship

Thomas Haldis · James C. Blankenship

23 citations0/0 files storedJournal of Evaluation in Clinical Practice

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Healthcare Systems and Technology Radiology practices and education Primary Care and Health Outcomes

Abstract

RATIONALE, AIMS AND OBJECTIVES: The aim of this paper is to examine the issue of telephone reporting by consultants in the medical community, which is rarely used in medicine today. METHODS: The paper reviews principal publications addressing this field that have shown that communication between consultants and primary care physicians has many shortcomings, frequently leaving the primary care physician with unanswered questions. DISCUSSION AND CONCLUSIONS: We present the value of routine telephone reporting by consultants to their primary care counterparts and also discuss possible future implications of communication via electronic mail.

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1983Impact of inter-physician communication on the effectiveness of medical consultations 1995Communication between primary care physicians and consultants 1984How Good Is Communication Between Primary Care Physicians and Subspecialty Consultants?1980Communication failure in primary care. Failure of consultants to provide follow-up information 1984Usefulness of letters from hospitals to general practitioners.1987Outpatient consultation 1982Factors related to an effective referral and consultation process.1994Do Clinicians Tell Each Other Enough? An Analysis of Referral Communications in Two Specialties

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