Demographic influence on UK citizens' e-government adoption

Yogesh Kumar Dwivedi · Michael D. Williams

69 citations0/0 files storedElectronic Government an International Journal

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E-Government and Public Services Technology Adoption and User Behaviour Technology Use by Older Adults

Abstract

This paper presents an empirical analysis of the influence of demographic variables on citizens' adoption of a recent UK e-government initiative, the 'Government Gateway'. Three key demographic characteristics ? age, gender and education ? that provide insights into Government Gateway adopters and non-adopters were identified from a literature review. Data on these variables was collected on a nationwide scale employing a postal survey. The findings of this study suggest that the three variables of age, education, and broadband access at home significantly influence citizens' adoption of the Government Gateway, whilst gender was found to be non-significant. The implications of the findings are discussed in the context of promoting the adoption of emerging ICT technologies and reducing the digital divide.

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2019Diffusion of Innovations 1 1985Survey Research Methods.2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 2000AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE 2003The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government 1999Current technological impediments to business-to-consumer electronic commerce 2018Key Variables in Social Investigation 2007Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia

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2011Reflecting on E-Government Research 2020Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

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