Logistics Service Accountabilities and their Effects on Service Buyer's Trust

Ramazan Kaynak · Salih Börteçine Avcı

11 citations0/0 files storedProcedia - Social and Behavioral Sciences

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Quality and Supply Management

Abstract

This research aims to endeavour to bridge a gap in literature by examining accountability dimensions (logistics, financial, marketing, contractual, environmental) in third party logistics (3PL) service providers and the impact of such issues on buyer trust has been attempted to analyse. Towards this objective via the survey method 202 numbers of data have been collected from Turkey's food manufacturing companies. Data were collated and processed through analysis of variance and structural equation model to test the research hypotheses. The results show that logistics accountability, financial accountability and marketing accountability have positive effects on trust. The findings of the current study suggest that so long as 3PL service providers make their systems further accountable, they shall become more reliable.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 11 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1979Reliability and Validity Assessment 2011Reliability and Validity Assessment 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy 2004Effects of supplier trust on performance of cooperative supplier relationships 2010The determinants of trust in supplier–automaker relationships in the US, Japan, and Korea 2000The Determinants of Trust in Supplier-Automaker Relationships in the U.S., Japan and Korea 2002LOGISTICS SOCIAL RESPONSIBILITY: AN INTEGRATIVE FRAMEWORK

Cited by

2021Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.