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Using critical incident technique (CIT) to capture the voice of the student
16 references·0 citing·38 second hop
Using critical incident technique (CIT) to capture the voice of the student (2009)Using critical incident technique (CIT) t…The development of a conceptual model of student satisfaction with their experience in higher education (2008)The development of a conceptu…Qualitative Data Analysis with NVivo (2007)Qualitative Data Analysis wit…Critical Incident Technique (2007)Critical Incident TechniqueMeasuring student satisfaction at a UK university (2006)Measuring student satisfactio…The Critical Incident Technique in Service Research (2004)The Critical Incident Techniq…The Management of Service Operations (2001)The Management of Service Ope…Critical incident techniques (2001)Critical incident techniquesMeasuring customer satisfaction in higher education (1998)Measuring customer satisfacti…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Doing Your Research Project: A Guide for First-Time Researchers in Education and Social Science (1993)Doing Your Research Project: …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Debate about Quantitative and Qualitative Research: A Question of Method or Epistemology? (1984)The Debate about Quantitative…Questionnaire Design and Attitude Measurement. (1968)Questionnaire Design and Atti…The critical incident technique. (1954)The critical incident techniq…Strange Bedfellows (1982)Teaching Critical Thinking, Part 1: Are We Making Critical Mistakes?. (1985)Publishing Qualitative Research (1987)An Institutional Theory perspective on sustainable practices across the dairy supply chain (2014)Interviewing as a Data Collection Method: A Critical Review (2014)Integrating Quantitative and Qualitative Data in Mixed Methods Research—Challenges and Benefits (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Coefficient of Agreement for Nominal Scales (1960)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Customer-based corporate reputation of a service firm: scale development and validation (2007)Managing the co-creation of value (2007)Co-creating brands: Diagnosing and designing the relationship experience (2008)The phenomenology of the social world (1967)EQUALITY OF EDUCATIONAL OPPORTUNITY (1968)Practical Strategies for Combining Qualitative and Quantitative Methods: Applications to Health Research (1998)Methodological rigour within a qualitative framework (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)The Discovery of Grounded Theory (2017)Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process (2011)Rigour in qualitative case-study research (2013)The circular economy umbrella: Trends and gaps on integrating pathways (2017)Human Resource Management and Labor Productivity: Does Industry Matter? (2005)Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1954The critical incident technique.8,184 cited
  • 2007Critical Incident Technique5,287 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 2007Qualitative Data Analysis with NVivo2,523 cited
  • 1993Doing Your Research Project: A Guide for First-Time Researchers in Education and Social Science1,525 cited
  • 1968Questionnaire Design and Attitude Measurement.1,480 cited
  • 2004The Critical Incident Technique in Service Research1,117 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,045 cited
  • 1984The Debate about Quantitative and Qualitative Research: A Question of Method or Epistemology?758 cited
  • 2006Measuring student satisfaction at a UK university649 cited
  • 2008The development of a conceptual model of student satisfaction with their experience in higher education379 cited
  • 1998Measuring customer satisfaction in higher education361 cited
  • 2001The Management of Service Operations348 cited
  • 1988Key Factors in Guest Satisfaction314 cited

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  • 2001Critical incident techniques243 cited
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