'facebooking' towards crisis recovery and beyond

Bryan Semaan · Gloria J. Mark

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Social Media and Politics Media and Digital Communication Public Relations and Crisis Communication

Abstract

This paper reports on an ethnographic study of Facebook use amongst a population living through ongoing disruption. We interviewed 45 Iraqi citizens, as well as received survey responses from 218 individuals, who have been experiencing the current Gulf War since March 2003. We show how people in a society experiencing conflict use Facebook in ways that are different to uses in non-war societies. We find that Facebook supports people living in crisis environments at two levels. First, Facebook aids people directly to recover from disruption. People used Facebook to create "safe lists", to seek help and provide assistance, and to re-construct their social scaffolding. But at a deeper level, citizens also used Facebook to maintain and develop new social norms, and to re-direct their country. We discuss how disruption can serve as an opportunity by which people can re-invent their societies and how our understandings of Facebook should evolve.

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References

1998Basics of qualitative research : techniques and procedures for developing grounded theory 2007The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites 1981Snowball Sampling: Problems and Techniques of Chain Referral Sampling 1986Technology as an Occasion for Structuring: Evidence from Observations of CT Scanners and the Social Order of Radiology Departments 2007Technology as an occasion for structuring: evidence from observations of CT scanners and the social order of radiology departments 2010Microblogging during two natural hazards events 2005Supporting trust in virtual communities 2006A face(book) in the crowd

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2018Social Media as Social Transition Machinery 2016Privacy & Social Media in the Context of the Arab Gulf 2013Working Together Apart: Collaboration over the Internet 2015The New War Correspondents: the Rise of Civic Media Curation in Urban Warfare 2016Mediating the Undercurrents

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