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The business value of online consumer reviews and management response to hotel performance

Karen Xie, Zili Zhang

2014-08-23articleInternational Journal of Hospitality Management599 citationsclosed

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Digital Marketing and Social Media Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

Abstract

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Citations in this library

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.

1968Attitudinal effects of mere exposure.

2006The Effect of Word of Mouth on Sales: Online Book Reviews

2007Electronic word-of-mouth in hospitality and tourism management

2004Using Online Conversations to Study Word-of-Mouth Communication

2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site

2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics

1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective

Cited by

2018Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

2015Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

2017Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

2018Digital marketing strategies, online reviews and hotel performance

2017Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning

2017Sharing tourism experiences in social media

2019Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews

2016Understanding the Impact of Online Reviews on Hotel Performance

Details

Year2014

Typearticle

VenueInternational Journal of Hospitality Management

Languageen

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Identifiers

doi10.1016/j.ijhm.2014.07.007

openalex_workW2014101371

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