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OM Forum—The Service and Information Economy: Research Opportunities
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OM Forum—The Service and Information Economy: Research Opportunities (2015)OM Forum—The Service and Information Econ…Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring (2011)Dynamic Pricing with Loss-Ave…Contracting for Collaborative Services (2010)Contracting for Collaborative…A history of research in service operations: What's the big idea ? (2006)A history of research in serv…Industry Change Through Vertical Disintegration: How and Why Markets Emerged in Mortgage Banking (2005)Industry Change Through Verti…Will you survive the services revolution? (2004)Will you survive the services…Information Technology and the U.S. Productivity Revival: What Do the Industry Data Say? (2002)Information Technology and th…Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking (2002)Do Better Customers Utilize E…Customer Efficiency (2002)Customer EfficiencyRaising the Speed Limit: U.S. Economic Growth in the Information Age (2000)Raising the Speed Limit: U.S.…Information Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…Information Rules: A Strategic Guide to the Network Economy (1999)Information Rules: A Strategi…The economics of electronic commerce (1997)The economics of electronic c…When More Pain Is Preferred to Less: Adding a Better End (1993)When More Pain Is Preferred t…Where does the customer fit in a service operation? (1979)Where does the customer fit i…The information economy (1976)The information economyMACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES (1967)MACROECONOMICS OF UNBALANCED …Performing Arts: The Economic Dilemma (1967)The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market (2013)Premature deindustrialization (2015)Why Are There Still So Many Jobs? The History and Future of Workplace Automation (2015)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Qualitative Data Analysis: An Expanded Sourcebook (1994)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Organizational Boundaries and Theories of Organization (2005)Theorising from case studies: Towards a pluralist future for international business research (2010)Ecosystem as Structure (2016)Survey of current business (1921)Technical Change and the Aggregate Production Function (1957)The Explanation of Productivity Change (1967)Information Technology and the U.S. Economy (2001)Computing Productivity: Firm-Level Evidence (2003)The Knowledge Economy (2004)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias (1991)Developments in the Measurement of Subjective Well-Being (2006)Relative Income, Happiness, and Utility: An Explanation for the Easterlin Paradox and Other Puzzles (2008)Positive Emotions Broaden and Build (2013)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Another look at the instrumental variable estimation of error-components models (1995)Initial conditions and moment restrictions in dynamic panel data models (1995)Toward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective1 (2007)A Retrospective Look at the U.S. Productivity Growth Resurgence (2008)The Internet and Local Wages: A Puzzle (2012)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Intermediation and electronic markets: aggregation and pricing in internet commerce (1998)Building trust in online auction markets through an economic incentive mechanism (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Value creation in E‐business (2001)Business Models, Business Strategy and Innovation (2009)From Strategy to Business Models and onto Tactics (2010)Interactive innovation in financial and business services: The vanguard of the service revolution (1993)New Rules for the New Economy (1998)BEYOND STUDENT PERCEPTIONS: ISSUES OF INTERACTION, PRESENCE, AND PERFORMANCE IN AN ONLINE COURSE (2002)A Knowledge Accessing Theory of Strategic Alliances (2003)
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References

  • 2000Information Rules: A Strategic Guide to the Network Economy4,394 cited
  • 1999Information Rules: A Strategic Guide to the Network Economy2,560 cited
  • 1967MACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES1,946 cited
  • 1993When More Pain Is Preferred to Less: Adding a Better End1,501 cited
  • 2000Raising the Speed Limit: U.S. Economic Growth in the Information Age1,462 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 2002Information Technology and the U.S. Productivity Revival: What Do the Industry Data Say?786 cited
  • 1997The economics of electronic commerce657 cited
  • 2005Industry Change Through Vertical Disintegration: How and Why Markets Emerged in Mortgage Banking481 cited
  • 1976The information economy453 cited
  • 2004Will you survive the services revolution?286 cited
  • 2006A history of research in service operations: What's the big idea ?254 cited
  • 2002Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking238 cited
  • 2010Contracting for Collaborative Services237 cited
  • 2011Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring236 cited

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  • 2002Customer Efficiency190 cited
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