E-procurement in the hospitality industry: an exploratory study

Abstract

E-procurement is promoted as a pathway to enhance revenue performance and reduce costs associated with the supply function. The hospitality industry has been a relatively late entrant into the e-procurement arena. Given some of the unique aspects of the industry, the adoption process has been hindered. Based on a series of informal interactions with industry experts, case studies, and a review of related extant literature, research propositions are presented on the key concerns of the adoption of e-procurement in the hospitality industry. Implications of the study for theory and practice are outlined.

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