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ArticleDifferent service firms, different core competencies

Tim R.V. Davis1999

Article1999

Different service firms, different core competencies

31 citations·0/0 files stored·Business Horizons

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Innovation and Knowledge Management Competency Development and Evaluation Service and Product Innovation

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References

1990Delivering quality service: balancing customer perceptions and expectations 1994Competitive Advantage Through People 1983Classifying Services to Gain Strategic Marketing Insights 2010The Service Profit Chain 1970Organizational Analysis: A Sociological View 1986How can service businesses survive and prosper?1997Managing the Professional Service Firm 1971Organizational Analysis: A Sociological View.

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Year1999

Typearticle

Published1999-09-01

VenueBusiness Horizons

ISSN-L0007-6813

Languageen

Citations31

Files0 public / 0

ShelfInnovation and Knowledge Management

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doi10.1016/s0007-6813(99)80072-x

openalex_workW2014549279

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