Articlegreen1994

Planning the Size and Organization of KLM's Aircraft Maintenance Personnel

Matthijs C. Dijkstra · Leo Kroon · J.A.E.E. van Nunen · Luk Noel Van Wassenhove

45 citations0/0 files storedINFORMS Journal on Applied Analytics

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Management and Optimization Techniques Decision Support System Applications Healthcare Operations and Scheduling Optimization

Abstract

We developed a decision support system (DSS) for the aircraft maintenance department of KLM Royal Dutch Airlines at Schiphol Airport. This department inspects and maintains aircraft during their ground time at the airport. Its main resource is its workforce. Since January 1990 the DSS has supported management in analyzing several capacity planning problems related to the size and the organization of the workforce. In particular, management uses the DSS to determine the appropriate number of maintenance engineers and their training requirements, and to analyze the efficiency and effectiveness of the maintenance department.

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1981Value Analysis: Justifying Decision Support Systems

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