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Many-server Queues with Customer Abandonment: Numerical Analysis of their Diffusion Model

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2006Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers108 cited

Cited by

2018Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems35 cited
2014Validity of heavy-traffic steady-state approximations in many-server queues with abandonment34 cited
2011Queues in Service Systems: Customer Abandonment and Diffusion Approximations18 cited
2021SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers16 cited
2015Stein's method for steady-state diffusion approximations of $M/Ph/n+M$ systems16 cited
2022Increases or discounts: Price strategies based on customers’ patience times13 cited