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Do the roles of switching barriers on customer loyalty vary for different types of hotels? · Study

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ArticleDo the roles of switching barriers on customer loyalty vary for different types of hotels?

Hanqin Qiu Zhang2015

Article2015

Do the roles of switching barriers on customer loyalty vary for different types of hotels?

Hanqin Qiu Zhang · Ben Haobin Ye · Billy Bai · Wei Heng Wang

82 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Consumer Market Behavior and Pricing

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 82 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 2011PLS-SEM: Indeed a Silver Bullet 1981Culture's Consequences: International Differences in Work-Related Values 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors 1983Culture's Consequences: International Differences in Work-Related Values.1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality

Cited by

2018New Guidelines for the Use of PLS Path Modeling in Hospitality, Travel, and Tourism Research 2018An integrative framework for customer switching behavior 2019The effect of logistics service quality on customer loyalty: case of logistics service industry 2022From the attributes of smart tourism technologies to loyalty and WOM via user satisfaction: the moderating role of switching costs 2018The impacts of complaint efforts on customer satisfaction and loyalty 2017Understanding the dimensions of customer relationships in the hotel and restaurant industries 2022Examining guests’ experience in luxury hotels: evidence from an emerging market 2022Circumventing customers’ switching behavior in telecommunication industry in Tanzania: Insight from Sternberg’s Triangular Theory of Love

Details

Year2015

Typearticle

Published2015-02-16

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations82

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2015.01.015

openalex_workW2015154723

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