Supporting crime detection and operational planning with soft systems methodology and viable systems model

Abstract

Abstract In recent years the introduction and subsequent enhancements of information technology has seen the emergence of major opportunities for developing new approaches to improve information interchange. The provision of information provides opportunities to find resolutions to problem situations, and the power of providing relevant and accurate information through using information systems cannot be underestimated. However, the world of information systems thinking has, so far, experienced difficulty finding a methodology suitable for utilizing the full range of available current information technology. This situation in the real world shows itself predominantly as information starvation as current information systems struggle to bring order and structure to information technology developments. This paper will discuss the issues relating to the development of a new generic framework. The novel aspect of this generic framework for planning information systems is that it integrates Soft Systems Methodology (SSM) and Viable Systems Model (VSM) in a coherent whole, whilst embracing the concepts of self‐adaptation and autonomy. Further, the generic framework integrates the spatial analysis capabilities of a Geographical Information System (GIS). The generic framework will then be tested in real‐world problem situations in order to test its effectiveness, efficiency and efficacy with regards to finding suitable solutions to the problem of information starvation. The importance of focusing the framework on GIS functionality is related to the fact that in many organizations GIS is employed as the solution to information starvation because of its ability to display spatial information. This paper will demonstrate the implementation of the generic framework in a UK Police Authority, a large emergency service that suffers from information starvation. In the context of a UK Police Authority the combination of SSM and VSM being supported by GIS functionality is seen as being a significant progression in relation to crime detection and operational planning. Copyright © 2008 John Wiley & Sons, Ltd.

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