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ArticleHumor as a resource for mitigating conflict in interaction

Neal R. Norrick2008

Article2008

Humor as a resource for mitigating conflict in interaction

Neal R. Norrick · Alice Spitz

249 citations·0/0 files stored·Journal of Pragmatics

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Language, Discourse, Communication Strategies Linguistics and Discourse Analysis Humor Studies and Applications

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References

1948The Theory of Social and Economic Organization.1973Steps to an Ecology of Mind 1981Forms of talk 1985Structures of Social Action 1985Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes 2024Jokes and their Relation to the Unconscious 1905 2003The Handbook of Discourse Analysis 1989Explorations in the Ethnography of Speaking

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2014Jocular Mockery as Interactional Practice in Everyday Anglo-Australian Conversation 2010“You Have No Idea What You are Talking About!” From e-disagreement to e-impoliteness in two online fora 2019Managing Family-Related Conflicts in Family Businesses: A Review and Research Agenda 2019Systematic literature reviews: Four applications for interdisciplinary research 2011A study of laughter in science lessons 2016The antecedents and consequences of humour for service

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Year2008

Typearticle

Published2008-01-24

VenueJournal of Pragmatics

ISSN-L0378-2166

Languageen

Citations249

Files0 public / 0

ShelfLanguage, Discourse, Communication Strategies

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doi10.1016/j.pragma.2007.12.001

openalex_workW2015462719

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2020

The bright and dark sides of humorous response to online customer complaint

2021No laughing matter, or a secret weapon? Exploring the effect of humor in service failure situations