Development of standardised e-business solutions via e-chain analysis in the digital utility

Abstract

Information technology (IT) has been slowly adopted in the electric utility industry due to factors such as the lack of standards. The current study aims at developing standardised e-business solutions in the electric utility industry to accelerate IT adoptions. Specifically, first, three general chain models for the electric utility industry were presented (e-supply, e-value and e-customer). Then, e-business solutions in the electric utility industry were developed by mapping from three e-chain models. Finally, the current patterns of IT adoptions in the electric utility industry were presented by investigating applications of e-business solutions in the top ten dominant companies.

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