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An expert system approach to assess service performance of travel intermediary
16 references·1 citing·41 second hop
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References

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  • 2011The Analytic Hierarchy Process1,328 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
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  • 2006Using fuzzy number for measuring quality of service in the hotel industry375 cited
  • 1999Fundamentals of the analytic network process321 cited
  • 2002Tour operators and destination safety283 cited
  • 2003Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities269 cited
  • 2003The perception of small and medium sized tourism accommodation providers on the impacts of the tour operators’ power in Eastern Mediterranean261 cited
  • 2002Cultural Differences between Asian Tourist Markets and Australian Hosts, Part 1258 cited
  • 1991Satisfaction measurement in guided tours255 cited
  • 2006Selecting knowledge management strategies by using the analytic network process

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236 cited
  • 2000Critical service features in group package tour: An exploratory research229 cited
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    • 2014Integrating ICTs and Supply Chain Management: The Case of Micro‐Sized Firms14 cited