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Pay and Working Conditions in Finance and Utility Call Centres in Denmark and Germany
16 references·2 citing·35 second hop
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References

  • 2001Varieties of Capitalism8,743 cited
  • 2003Varieties of Capitalism: The Institutional Foundations of Comparative Advantage7,510 cited
  • 2008Institutions and Organizations: Ideas and Interests2,943 cited
  • 2001Frankfurter Allgemeine Zeitung2,259 cited
  • 2004OECD Employment Outlook 2004531 cited
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  • 2008Tarifbindung und betriebliche Interessenvertretung: Aktuelle Ergebnisse aus dem IAB-Betriebspanel 2007169 cited
  • 2009The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers157 cited
  • 2006National Identity and the Varieties of Capitalism113 cited
  • 2009The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces86 cited
  • 2022Industrielle Beziehungen62 cited
  • 2008The Danish Model of Industrial Relations: Erosion or Renewal?

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47 cited
  • 2008The Political Economy of Trade Union Strategies in Austria and Germany: The Case of Call Centres44 cited
  • Cited by

    • 2022Exit, Voice, and Solidarity6 cited
    • 2014Intermediary cooperative associations and the institutionalization of participative work practices: A case study in the Danish public sector6 cited