References

• 1982Out of the Crisis7,278 cited
• 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
• 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
• 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
• 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
• 1992Total Quality Management: Text, Cases and Readings250 cited
• 1994Beyond Total Quality Management: Toward The Emerging Paradigm232 cited
• 1994Total Quality Management and employee involvement: Are they compatible?225 cited
• 1996The contribution of quality to business performance220 cited
• 1993Total quality management—the critical success factors220 cited
• 1996Quality management in TQM versus non‐TQM firms: an empirical investigation155 cited
• 1993Quality, Strategy, and Competitiveness147 cited
• 1996Quality Management in Large vs Small Firms142 cited
• 1991BS5750/ISO9000 ‐ The Experience of Small and Medium‐sized Firms115 cited