Librarians and the Art of Helping

Abstract

Summary This article explores the relationship between counseling theory and practice and the helping role of librarianship. The thesis is that in this information intensive environment, the art of helping a patron define and clarify the right problem is more crucial than ever before. Emphasis is on the beliefs that underlie the counseling role and the behaviors that allow the patron to move from the reference question to the real problem. Examples of non-helpful and helpful responses are presented and analyzed.

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