Representing users in accessibility research

Andrew Sears · Vicki L. Hanson

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Digital Accessibility for Disabilities Disability Rights and Representation Usability and User Interface Design

Abstract

The need to study representative users is widely accepted within the human-computer interaction (HCI) community. While exceptions exist, and alternative populations are sometimes studied, virtually any introduction to the process of designing user interfaces will discuss the importance of understanding the intended users as well as the significant impact individual differences can have on how effectively individuals can use various technologies. HCI researchers are expected to provide relevant demographics regarding study participants as well as information about experience using similar technologies. Yet in the field of accessibility, we continue to see studies that do not appropriately include representative users. Highlighting ways to remedy this multifaceted problem, we argue that expectations regarding how accessibility research is conducted and reported must be raised if this field is to have the desired impact with regard to inclusive design, the information technologies studied, and the lives of the individuals studied.

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2009Evaluating existing audio CAPTCHAs and an interface optimized for non-visual use

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2025Large language models that replace human participants can harmfully misportray and flatten identity groups 2013Interaction techniques for older adults using touchscreen devices 2020Review of Quantitative Empirical Evaluations of Technology for People with Visual Impairments 2021Nuanced Perspectives Toward Disability Simulations from Digital Designers, Blind, Low Vision, and Color Blind People 2016An empirical investigation of the situationally-induced impairments experienced by blind mobile device users 2019Developing Accessible Services 2020Emoji Accessibility for Visually Impaired People 2015User Participation When Users have Mental and Cognitive Disabilities

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