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The influence of emotions displayed and personal selling on customer behaviour intention
16 references·2 citing·44 second hop
The influence of emotions displayed and personal selling on customer behaviour intention (2011)The influence of emotions displayed and p…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…Leading with emotional labor (2008)Leading with emotional laborDeterminants of retail patronage: A meta-analytical perspective (2006)Determinants of retail patron…Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Are All Smiles Created Equal?…Mechanisms linking employee affective delivery and customer behavioral intentions. (2002)Mechanisms linking employee a…Centers of excellence in multinational corporations (2002)Centers of excellence in mult…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…"Mood contagion": The automatic transfer of mood between persons. (2000)"Mood contagion": The automat…Personal Selling and Sales Management: A Relationship Marketing Perspective (1999)Personal Selling and Sales Ma…Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. (1998)Habit and intention in everyd…Toward an Understanding of the Behavioral Intention to Use an Information System (1997)Toward an Understanding of th…Trust: The Social Virtues and the Creation of Prosperity (1996)Trust: The Social Virtues and…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)UNTANGLING THE RELATIONSHIPS …The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Relationship between product quality and customer satisfaction (2015)Relationship between product …A purchase intention model for foreign banks within Indonesia (2012)A purchase intention model fo…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)Nature and Operation of Attitudes (2001)Reflective and Impulsive Determinants of Social Behavior (2004)The theory of planned behaviour: Reactions and reflections (2011)Telling more than we can know: Verbal reports on mental processes. 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this work references cited by second hop

References

  • 1996Trust: The Social Virtues and the Creation of Prosperity10,500 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1998Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.3,476 cited
  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,547 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited
  • 2000"Mood contagion": The automatic transfer of mood between persons.808 cited
  • 1999Personal Selling and Sales Management: A Relationship Marketing Perspective800 cited
  • 2002Centers of excellence in multinational corporations785 cited
  • 1997Toward an Understanding of the Behavioral Intention to Use an Information System754 cited
  • 2006Determinants of retail patronage: A meta-analytical perspective732 cited
  • 1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.605 cited

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  • 2002Mechanisms linking employee affective delivery and customer behavioral intentions.461 cited
  • 2008Leading with emotional labor405 cited
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    • 2015Relationship between product quality and customer satisfaction26 cited
    • 2012A purchase intention model for foreign banks within Indonesia10 cited