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Does ethnic focus change how banks should implement customer relationship management?
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Does ethnic focus change how banks should implement customer relationship management? (2003)Does ethnic focus change how banks should…Customer relationship marketing (2012)Customer relationship marketi…Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan (2009)Customer Relationship Managem…Implementing diversity management in retailing: Exploring the role of organisational context (2005)Implementing diversity manage…Case Study Research: Design and Methods (1984)Designing qualitative research (1989)Case study research: design and methods (2011)Developing Buyer-Seller Relationships (1987)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry (2020)A comprehensive framework for the adoption of techno-relationship innovations : Empirical evidence from eCRM in manufacturing SMEs (2008)Automated marketing and the growth of ‘customer compliance’ businesses (2009)
this work references cited by second hop

References

  • 2012Customer relationship marketing24 cited

Cited by

  • 2009Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan20 cited
  • 2005Implementing diversity management in retailing: Exploring the role of organisational context15 cited

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