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Gender, emotional labour and teamworking in a call centre
16 references·0 citing·37 second hop
Gender, emotional labour and teamworking in a call centre (2002)Gender, emotional labour and teamworking …The Discovery of Grounded Theory (2017)The Discovery of Grounded The…'Fun and surveillance': the paradox of high commitment management in call centres (2000)'Fun and surveillance': the p…‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Empowerment: theory and practice (1998)Empowerment: theory and pract…Beyond bureaucracy? Work organization in call centres (1998)Beyond bureaucracy? Work orga…An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop (1998)An Alternative to Bureaucrati…Human Resource Management (1995)Human Resource ManagementNaming Men as Men: Implications for Work, Organization and Management (1994)Naming Men as Men: Implicatio…Managing the Shopfloor (1992)Managing the ShopfloorChoosing Sides: Unions and the Team Concept (1992)Choosing Sides: Unions and th…Manufacturing Consent: Changes in the Labor Process Under Monopoly Capitalism. (1981)Manufacturing Consent: Change…Contested Terrain: The Transformation of the Workplace in the Twentieth Century (1980)Contested Terrain: The Transf…The Research Act: A Theoretical Introduction to Sociological Methods (1979)The Research Act: A Theoretic…Reproduction in Education, Society and Culture (1979)Reproduction in Education, So…Industry and Labour: Class Struggle at Work and Monopoly Capitalism (1979)Industry and Labour: Class St…Labor and Monopoly Capital (1974)Labor and Monopoly CapitalIn A Different Voice: Psychological Theory And Women's Development (1982)In a Different Voice: Psychological Theory and Women's Development. (1983)Organizational culture and leadership (1993)Identities and Insecurities: Selves at Work (2003)From Hegemonic Masculinity to the Hegemony of Men (2004)Millennials in the Workplace: A Communication Perspective on Millennials’ Organizational Relationships and Performance (2010)Participation and Democratic Theory (1970)The Second Industrial Divide (1985)The Empowerment Process: Integrating Theory and Practice (1988)The internet, consumer empowerment and marketing strategies (2006)Empowering leadership: A meta‐analytic examination of incremental contribution, mediation, and moderation (2017)A review of the effectiveness of empowering leadership (2018)Discipline and Punish: The Birth of the Prison. (1978)Discipline and Punish: The Birth of the Prison. (1996)Talent management strategy of employee engagement in Indian ITES employees: key to retention (2007)1 Constitutional Amendments: “Materializing” Organizational Communication (2009)The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression (2010)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Qualitative Analysis for Social Scientists (1987)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Problems of Reliability and Validity in Ethnographic Research (1982)Are digital natives a myth or reality? University students’ use of digital technologies (2010)What Is Qualitative Research? An Overview and Guidelines (2024)Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists (1983)HIERARCHIES, JOBS, BODIES: (1990)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Consumer Culture and Postmodernism (1993)The Worldwide Expansion of Higher Education in the Twentieth Century (2005)Whose culture has capital? A critical race theory discussion of community cultural wealth (2005)Labor Contracts as Partial Gift Exchange (1982)The Duality of Technology: Rethinking the Concept of Technology in Organizations (1992)The Sources of Social Power (1986)In the Social Factory? (2008)The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals (2013)Management as ideology: the case of ‘new managerialism’ in higher education (2005)A competence‐based and multidimensional operationalization and measurement of employability (2006)Stakeholder Engagement: Beyond the Myth of Corporate Responsibility (2007)
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References

  • 2017The Discovery of Grounded Theory25,772 cited
  • 1979Reproduction in Education, Society and Culture8,143 cited
  • 1979The Research Act: A Theoretical Introduction to Sociological Methods6,283 cited
  • 1974Labor and Monopoly Capital5,498 cited
  • 1981Manufacturing Consent: Changes in the Labor Process Under Monopoly Capitalism.2,080 cited
  • 1980Contested Terrain: The Transformation of the Workplace in the Twentieth Century1,852 cited
  • 1995Human Resource Management926 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 1994Naming Men as Men: Implications for Work, Organization and Management733 cited
  • 1998Empowerment: theory and practice570 cited
  • 2000'Fun and surveillance': the paradox of high commitment management in call centres547 cited
  • 1992Choosing Sides: Unions and the Team Concept439 cited
  • 1998An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop395 cited
  • 1979Industry and Labour: Class Struggle at Work and Monopoly Capitalism369 cited
  • 1992Managing the Shopfloor366 cited

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1998
Beyond bureaucracy? Work organization in call centres
331 cited

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