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Satisfaction emotions and consumer behavioral intentions

16 references·16 citing·36 second hopsampled

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1999Whence Consumer Loyalty?7,319 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1999The Role of Emotions in Marketing3,295 cited
1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited

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1995

The complex relationship between consumer satisfaction and brand loyalty

1,064 cited

2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited

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2008The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses195 cited
2013Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention178 cited
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2017The effect of user experience in online games on word of mouth: A pleasure-arousal-dominance (PAD) model perspective159 cited
2013Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme155 cited
2010Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan150 cited
2014Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education149 cited
2015Customer perceived service quality, satisfaction and loyalty in Indian private healthcare139 cited
2018Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value137 cited
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