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Total quality management and education

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References

2009Kaizen: The key to Japan‚s competitive success1,146 cited
1992On measurement of customer satisfaction102 cited

Cited by

2006Total quality management in secondary schools in Kenya: extent of practice90 cited
2010Quality framework in education through application of interpretive structural modeling67 cited
2008Quality in higher education51 cited
2014Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education. An empirical study of faculty and administration staff46 cited
2017Quality function deployment application for improving quality of education in business schools17 cited
2010Quality governance of human aspects of quality initiatives in the public service sector14 cited
2016Reframing Continuous School Improvement in Australian Schools11 cited

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