Digitising inequality: the cul‐de‐sac of women's work in European services

Abstract

This paper considers the skills and development prospects of women working in European services. Skills are increasingly job‐specific, including the relational skills necessary to the delivery of customer service. Formal training is declining and being replaced by informal learning techniques. Opportunities to acquire comprehensive or transferable skills are rare, as are women's progression opportunities in the ‘knowledge society’.

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