Users' perceptions of library effectiveness: A comparative users' evaluation of central libraries of AMU, BHU, ALU and BBRAU

Abdul Mannan Khan

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Abstract

This study examines user perceptions regarding level of satisfaction with library collections, organization, facilities as well as traditional and IT enabled services. A questionnaire was administered to the faculty members, research scholars and students of the Aligarh Muslim University (AMU), Banaras Hindu University (BHU), Allahabad University (ALU) and Baba Bhim Rao Ambedkar (BBRAU). Overall, respondents indicated that library collections are adequate. In the case of newly centralized university libraries, users were dissatisfied with library collections, particularly at BBRAU, though they were satisfied with the existing infrastructure. Overall, satisfaction levels of users at old centralized universities are good.

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References

1998Information needs and information‐seeking behaviour of graduate students at the University of Botswana 2001User perceptions of library effectiveness in Malaysian agricultural libraries 2017The Internet as a Source of Academic Research Information: Findings of Two Pilot Studies 1996An observational method for undertaking user needs studies 2004Analytical study of information needs and use pattern of faculty members and research scholars of Amravati university 2000A survey of the use of electronic services at Glasgow Caledonian University Library 2000A user‐centred approach to the evaluation of Subject Based Information Gateways: case study SOSIG 2002Use of library facilities and information resources in sahyadri colleges, shimoga (karnataka): a study

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